GreenTee Golf Shop FAQ

Yes, we offer free standard shipping on eligible orders. Minimum order values may vary depending on product categories and shipping locations.

Please refer to our shipping policy for full details:
https://shop.greenteegolfshop.com/policies/shipping-policy

For orders within Canada, standard shipping typically takes 4–7 business days, while express shipping takes 1–3 business days.

For international orders, we offer express shipping only, which typically takes 4–7 business days.

Yes, we ship both within Canada and internationally to most countries. If you need more details for your location, or please contact our customer support team at cs@greenteegolfshop.com.

Please note that international orders may be subject to duties and taxes, which are not covered by GreenTee Golf Shop and cannot be used as a reason for returns.

We currently ship all orders using UPS, providing reliable delivery and secure handling for all shipments.

Please allow 1–2 business days for processing standard in-stock items.
Custom-built or special order items may take longer.

For more details, please contact our customer support team at cs@greenteegolfshop.com.

We offer a 14-day return and exchange period for eligible items.

Please note that customized items and final sale items are not eligible for return or exchange.

For full details, please refer to:
https://shop.greenteegolfshop.com/pages/final-sale-policy

Items must be unused, in original packaging, and include the original invoice.

Apparel must have original tags attached and must not be worn, washed, or show signs of use (including perfume or odor). Returns that do not meet these conditions may be rejected.

If the return is due to a manufacturing defect or product issue, we will cover the return shipping.

For all other returns, customers are responsible for return shipping costs. For full details, please refer to: https://shop.greenteegolfshop.com/pages/return-exchange-policy

No, we do not charge any restocking fees.

Final sale items are not eligible for return or exchange. This may include selected components and specific products such as custom or specialty items.

For full details, please refer to:
https://shop.greenteegolfshop.com/pages/final-sale-policy

Yes, we offer both exchanges and returns for eligible items.

For more details, please refer to:
https://shop.greenteegolfshop.com/pages/return-exchange-policy

Yes, all products sold at GreenTee Golf Shop are 100% authentic and sourced from authorized brands and distributors.

Yes, we offer custom golf club services to help you build clubs tailored to your swing and playing style. Customization options may include shaft, flex, length, and other specifications.

For more details, please visit:
https://shop.greenteegolfshop.com/pages/golf-club-fitting

Warranty coverage varies depending on the brand and product. If you have questions about a specific item, please contact our customer support team at cs@greenteegolfshop.com.

Customers can contact our support team at cs@greenteegolfshop.com for assistance with warranty-related inquiries for products purchased from GreenTee Golf Shop.

Yes, we have store locations in the Greater Vancouver area.

Coquitlam
102–1200 Lougheed Hwy, Coquitlam, BC

Westwood Plateau
GreenTee Country Club Westwood Plateau Fine
1630 Parkway Blvd, Coquitlam, BC V3E 2Y5

Yes, we offer professional golf club fitting services at our Coquitlam location. Our fitting process helps match your clubs to your swing for improved performance and consistency.

For more details, please visit:
https://shop.greenteegolfshop.com/pages/golf-club-fitting

Yes, in-store pickup is available. Please wait for confirmation before visiting the store.

Online Store Inquiries
Phone: (+1) 604-545-1728
Email: cs@greenteegolfshop.com

Coquitlam Store
Phone: (+1) 604-545-1468
Email: cs@greenteegolfshop.com

Westwood Plateau Store
Phone: (+1) 604-941-4236
Email: info@gtccwestwoodplateau.com

Yes, we regularly run limited-time promotions and flash sales. We recommend subscribing to our email list to stay updated.

Price matching may be available depending on the situation. Please contact our customer support team for inquiries.