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Frequently Asked Questions

ORDER MODIFICATIONS & CANCELLATIONS

Can I modify and/or change my order details?

Yes. Order modifications on custom equipment must me made within (2) business days (Mon-Fri) of placing the order, no exceptions

How many days do I have to modify my order?

Order modifications on custom equipment must me made within (2) business days (Mon-Fri) of placing the order, no exceptions.

Are there restocking fees?

Yes. A 10% restocking fee will be issued for cancellation requests that occur 3-5 business days after placing the order.

How to modify and/or cancel my order?

To cancel or modify your order, login into My Account and click on Support and fill out the Support Request Form.

Can I cancel my order?

Yes, you can cancel your order but there will be no cancellation requests accepted after 5 business days.

What is the cancellation fee?

A 3% cancellation fee will be applied to order cancellations made after the following business day of placing the order.

A 10% restocking fee will be issued for cancellation requests that occur 3-5 business days after placing the order.

However, there will be no cancellation requests after the 5th business day

How to modify and/or cancel my order?

To cancel or modify your order, login into My Account and click on Support and fill out the Support Request Form.

How do I cancel my order?

To cancel your order, login into My Account and click on Support and fill out the Support Request Form.

RETURNS AND EXCHANGES

Custom club orders - Is my custom order eligible to return?

Due to the nature of custom work, we do not accept returns for golf club related orders. We will honor a return and exchange on orders that are delivered and deemed to be different from what was originally ordered.

Custom club orders - I received the wrong product(s) and/or specs. What are the next steps?

We would ask you to send a picture of the incorrect product. After it's verified we create a warranty order followed by a return shipping label. Start first steps by communicating with our after-service team.

Prebuilt club orders - What does Pre-built clubs mean?

A Pre-built Club is a club ordered directly through the OEM/Manufacturer and directly drop-shipped to the customer.

Prebuilt club orders - Can I return my prebuilt club order?

If the club(s) are un-hit and are in originally delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee.

Prebuilt club orders - What is the process to return my prebuilt club order?

If the club(s) are un-hit and are in originally delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee.

Prebuilt club orders - Must be new and unopened to return. Why?

The OEM/Manufacturer will not accept returns if clubs have been used or opened.

Prebuilt clubs orders - Is there a restocking fee to return my prebuilt club order?

If the club(s) are un-hit and are in originally delivered condition, you may return your Pre-Built club. However, you are subjected to a 15% restocking fee.

Prebuilt club orders - I received the wrong product(s). What should I do?

We would ask you to send a picture of the incorrect product. After its verified we

create a warranty order followed by a return shipping label.

Prebuilt club orders - Can I exchange for a different club specification? (i.e. flex, loft, set makeup)

Order modifications on prebuilt club orders must be made within (2) business days (Mon-Fri) of placing the order, no exceptions.

Prebuilt club orders - Am I responsible for return shipping?

Customers are responsible for the shipping cost on all returned items. Only in the case where the Pre-Built order was shipped incorrectly, is when you will not be responsible for shipping.

Non-related club orders - What is a non-related club order?

A non-related club order are products outside golf club equipment. i.e. golf balls, range finders, apparel, etc.

Non-related club orders - Must be new and unopened to return. Why?

The OEM/Manufacturer will not accept returns if products have been used or opened.

Non-related club orders - Is there a restocking fee?

If the product ordered is in originally delivered condition, you may start a return request. However, you will be subjected to a 15% restocking fee.

Non-related club orders - Am I responsible for return shipping?

Customers are responsible for the shipping cost on all returned items. Only in the case where the order was shipped incorrectly, is when you will not be responsible for shipping.

Non-related club orders - I received the wrong product(s). What should I do?

We would ask you to send a picture of the incorrect product. After it's verified we create a warranty order followed by a return shipping label.

WARRANTY

What is your warranty on products for custom club orders?

All warranties on custom built orders (heads, shafts, grips and adapters) are based on the manufacturer/OEM warranty. This is stating that if the manufacturer/OEM vendor will warranty/replace the product/component based on a reported incident (provided we have images or proof to submit), we will replace that particular component of the custom build for that original order. Please see the manufacturer/OEM official website to determine the length of the warranty period of any ordered component.

Is my pre-built club under a manufacturer warranty?

Warranties for pre-built clubs are based on the manufacturer/OEM warranty. The warranty process for all pre-built clubs should be handled by you, directly with the manufacturer/OEM.

Is my non-related club under a manufacturer warranty?

Warranties for non-club orders are based on the manufacturer/OEM warranty. The warranty process for all non-club related orders should be handled by you, directly with the manufacturer/OEM.

I qualify for a warranty claim, what are next steps?

To start a warranty claim with any custom club order with “Order Support Request”

Am I responsible for return shipping?

Custom Club Orders - You will be sent a warranty label from our customer service team upon warranty approval.

Pre-Built Clubs/Non-related club orders are subject to the warranty approval process you've worked out directly with OEM/Manufacturer.

Is my non-related club under a manufacturer warranty?

It is highly advised you maintain all sales receipts purchased from Greentee Golf shop.

UNDERSTANDING FULFILLMENT & SHIPPING

What does fulfillment mean?

Fulfillment is described as the length of time it takes our company to prepare your order for shipping carrier pickup.

What is the difference between fulfillment vs shipping times?

Fulfillment is the time it takes our company to prepare your order for shipping. Shipping time is described as the length of time from our shipping docks to your requested shipping address.

Explain the term “Built-to-order."

Understanding our Built-to-Order process

  1.   Order Processing: Within 24 hours
  2.   Component Sourcing: 2-5 business days
  3.   Build & Set: 3-6 business days
  4.   QA & Inspection: 1-2 business day
  5.   Ready to Ship: 1 business day

What does product sourcing mean?

Product sourcing is the process and length of time of procuring your order's golf components directly from the OEM/Manufacturer. We do not stock golf club components in our build shop.

Who are your shipping providers?

We ship Fedex for all custom club orders and Non-related club orders

Greentee Golf shop CLUB REWARDS

How do I participate?

In order to join the program, just click “Create a store account”. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.

How can I earn points?

You can earn points by completing actions listed in rewards tab. Just click on “Rewards” tab to see the list of activities available for you to take part.
 

What can I redeem my points for?

It’s very simple and straightforward. Just click on “Rewards” tab and you will see the list of all discounts you can redeem your points for.

How do I check my points balance?

Just click on “Rewards” tab and you will see your up-to-date points balance.

Who are your shipping providers?

We ship Fedex for all custom club orders and Non-related club orders

STILL HAVE ANY QUESTIONS?

  +1 (604) 545-1468

info@greenteegolfshop.com

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